CambridgeRecommendations/MassuccoButtress

So far they don't seem very quick at getting around to things. We emailed them to ask for a quote, and heard nothing for six days, so phoned them. They gave us a (complicated, multi-part) quote verbally on the phone and said they'd send a copy in writing. That was eight days ago and we haven't seen anything (I also chased it up when I was there on Thursday). --Rachael

Continuing to be unimpressed with them. They said they never received the email I mentioned above, so next time I emailed them I mentioned this and asked them to acknowledge receipt of the email asap, and five days later they hadn't got around to acknowledging it (but had received it this time). Also, they sent the forms to fill in (fixtures and fittings, leasehold info, property info, etc) without the accompanying explanation booklet which the forms said they should come with, so we were left to wade through the forms' legalese by ourselves. I phoned to ask for the explanation booklet, and they said they'd send it, but never did. They also sent us two letters several weeks apart saying the same thing, viz. that our sellers would like to complete by 23rd April (we're happy with this, but MB themselves seem to be the main cause of delays atm). --Rachael